FAQ
WHAT IS YOUR SHIPPING POLICY?

We offer worldwide shipping to ensure our customers can enjoy Crib Wear Urban Apparel wherever they are. Available shipping options, estimated delivery times, and shipping costs are provided at checkout based on your destination and selected shipping method.

For additional information, please visit our Shipping & Returns page
DO YOU OFFER INTERNATIONAL SHIPPING?

At this time, we do not offer international shipping. We currently ship exclusively within the United States.

We appreciate your interest in Crib Wear Urban Apparel and hope to expand our shipping options internationally in the future. Thank you for your understanding and continued support!
WHEN WILL MY ORDER SHIP?

Once your order is received, please allow 24 to 48 hours for processing, (excluding weekends and national holidays). Please note that order processing time is separate from the shipping time required for your order to reach its destination after it has been fulfilled.
HOW CAN I TRACK MY ORDER?

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information. You can use the tracking number provided to monitor your order’s delivery status and estimated arrival.

If you have any questions regarding your shipment, please feel free to contact us for assistance.
WHAT IS YOUR RETURN / EXCHANGE POLICY?


Please visit our Return & Exchange Policy page for complete details regarding our return and exchange policies, including eligibility requirements and instructions on how to initiate a return or exchange.
MY ORDER SAYS DELIVERED BUT I HAVE NOT RECEIVED IT. WHAT SHOULD I DO?

If your order’s tracking information indicates that it has been “Delivered” but you have not received your package, we recommend first checking around your delivery area, including your mailbox, front door, porch, or other designated delivery locations.

If the package cannot be located, please contact your local USPS office for further assistance and to request additional information regarding the delivery. USPS is responsible for the delivery of the package once it has been shipped.

For packages showing “In Transit” or “Delivered” that cannot be located, we encourage you to contact USPS directly to initiate a delivery inquiry.
WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept a variety of convenient and secure payment methods, including major credit cards such as Visa, Mastercard, and American Express, as well as PayPal and other available payment options offered at checkout.

All transactions are processed securely to help protect your payment information and ensure a safe shopping experience.
HOW CAN I CONTACT CRIB WEAR URBAN APPAREL CUSTOMER SUPPORT?

If you have any questions, concerns, or need assistance with your order, our Customer Support Team is here to help.

You can reach us by completing the Contact Us form on our website or by emailing us directly at support@cribwearurbanapparel.com.

We look forward to assisting you and will respond to your inquiry as soon as possible.
CAN I FIND PRODUCTS FOR BOTH MEN AND WOMEN AT CRIB WEAR URBAN APPAREL?

Absolutely! Crib Wear Urban Apparel offers a selection of unisex apparel designed to provide style, comfort, and versatility for everyone. We offer a variety of styles and sizes to accommodate both men and women.

We’re also excited to announce that a women’s collection is coming soon! Be sure to subscribe to our newsletter to receive updates, new collection announcements, and other exclusive news.
WHAT SIZES ARE AVAILABLE FOR YOUR CLOTHING?

Our clothing is available in a variety of sizes, typically ranging from Small (S) through 2XL (XXL), with 3XL available on select styles.

For specific sizing information, please refer to the size chart provided on each product page, as available sizes may vary by item.
WHAT IF MY ITEM ARRIVES DAMAGED OR INCORRECT?

We sincerely apologize for any inconvenience if your order arrives damaged, defective, or incorrect. We want to make sure the issue is resolved as quickly as possible.

Please contact our Customer Support Team at support@cribwearurbanapparel.com and include the following information:


  • Order number

  • Name and email address used to place the order

  • A description of the issue, including the original item ordered and the item received

  • The style/design, color, and size of both items, if applicable

  • Clear photos of the product(s) showing the issue, such as a defect, incorrect size, or wrong item received

Defective Items: If you receive a defective product, we will provide you with a 10% discount code toward your next purchase as a courtesy.

Incorrect Orders: If we send you the wrong item, we will work with you to correct the order and provide the appropriate item.

Please contact us as soon as possible after receiving your order so we can assist you promptly.
HOW CAN I STAY UPDATED ON NEW ARRIVALS AND PROMOTIONS?

Stay connected with Crib Wear Urban Apparel to be the first to hear about our latest arrivals, exclusive promotions, special offers, and exciting brand updates!

You can stay in the loop by:


  • Subscribing to our newsletter

  • Following us on social media: Instagram, TikTok, and Facebook

Don’t miss out—subscribe and follow us today!
I FORGOT TO USE MY DISCOUNT CODE?

Unfortunately, once an order has been submitted and confirmed, our system does not allow us to modify the order or adjust the purchase price to apply a discount code retroactively.

Please carefully review your order details before completing your purchase, including your discount code, to ensure all information is accurate.

Please Note:


  • Only ONE discount code may be applied per order.

  • This policy also applies to Free Shipping discount codes.

  • Discount codes cannot be applied retroactively to orders that have already been submitted.

We appreciate your understanding and encourage you to double-check your discount code before placing your order.
SHIPPING ADDRESS ISSUES?

It is the customer’s responsibility to ensure that all shipping and order information is accurate and complete before submitting an order.

Once an order has been submitted for processing, Crib Wear Urban Apparel is unable to make changes or corrections to the shipping address or other product information provided at checkout.

Crib Wear Urban Apparel is not responsible or liable for shipments that are lost, stolen, misplaced, or delivered incorrectly as a result of an incorrect or incomplete shipping address provided by the customer.

Please Note: Before completing your purchase, carefully review your name, shipping address, product selection, size, color, and other order details to ensure everything is correct.
COLOR DISCLAIMER?

Due to variations in screen settings, lighting conditions, photography, and color pigments, the actual color of a product may appear slightly different from what is displayed on your device.

Crib Wear Urban Apparel does not guarantee an exact color match between product images and the actual garment. Product colors may appear slightly lighter or darker depending on studio lighting, photography conditions, and individual screen settings.

We make every effort to accurately represent the colors of our products while recognizing that slight variations may occur.

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